Cancellation & Refund Policy

Last updated: January 4, 2026

General Policy

No cancellation or refund is available once service is taken.This applies to both subscription plans and one-time premium purchases.

By purchasing a subscription or premium content, you acknowledge that you have read and understood this policy and agree to its terms.

Subscription Plans

Active Subscriptions

Subscription plans are locked once activated. This means:

  • You cannot cancel an active subscription before it expires
  • You cannot switch to a different plan during the active period
  • You cannot upgrade or downgrade your plan mid-cycle
  • You will continue to have access until your subscription period ends

After Expiration

Once your subscription expires, you can choose to:

  • Let it expire and lose access to subscriber-only content
  • Renew with the same or a different plan
  • Switch to a different subscription tier

One-Time Premium Purchases

Premium content (articles, series, or eBooks) purchased on a one-time basis are non-refundable. Once purchased:

  • The content is permanently added to your library
  • You retain access even if your subscription expires
  • No refunds are available for premium purchases
  • This policy applies regardless of whether you have read the content

Case-by-Case Exceptions

While our general policy is no refunds, we understand that exceptional circumstances may arise. We will review the following cases on an individual basis:

Overpayment

If you were charged more than the correct amount due to a technical error, we will refund the excess amount.

Duplicate Charges

If you were charged multiple times for the same purchase, we will refund the duplicate charges.

Technical Issues

If you were unable to access purchased content due to platform technical issues, we will investigate and resolve the issue or provide appropriate compensation.

Legitimate Reasons

Other legitimate reasons will be reviewed on a case-by-case basis at our discretion.

How to Request an Exception

If you believe your situation qualifies for an exception, please contact us:

Email: hello@papr.space

Subject Line: Refund Request - [Your Reason]

Please include:

  • Your account email address
  • Transaction ID or purchase details
  • Detailed explanation of your situation
  • Any supporting documentation or screenshots

We will review your request within 5-7 business days and respond via email. Please note that approval of exceptions is at our sole discretion.

Payment Processing

All payments are processed securely through Razorpay. Refunds, when approved, will be processed back to the original payment method within 7-14 business days, depending on your bank or payment provider.

Questions?

If you have any questions about this Cancellation & Refund Policy, please contact us at hello@papr.space or visit our Contact Us page.